Frequently Asked Questions
Everything you need to know about shopping for your home at Keiki Co.
Is shipping really free on every order?
Yes! At Keiki Co., we believe in transparent pricing. We offer 100% free standard shipping on all home decor and furniture items, regardless of the order size or weight, anywhere within the contiguous United States.
How long will it take for my home goods to arrive?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for home furniture?
We want you to love your space. If you are not satisfied with your purchase, you can return items in their original packaging within 30 days of delivery. Please note that while shipping to you is free, return shipping costs are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I care for my Keiki Co. textiles and rugs?
Each product comes with a specific care label. Generally, we recommend vacuuming rugs without a beater bar and spot cleaning textiles with a mild detergent. For high-end fabrics, professional cleaning is suggested to maintain longevity.
What should I do if my item arrives damaged?
We take great care in packaging, but accidents can happen during transit. If your item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement at no extra cost to you.